Online Top Up is FLOW's enhanced top up solution which allows anyone to top up any Flow pre-paid phone from any location, through a credit card or PayPal account.
Yes. The service is available for all FLOW customers in the following countries:
You can verify in the following ways
Press *120# send to check your balance, free of charge.
All transactions are final; top ups are available within 3 minutes, hence, it cannot be retracted from the account. Please ensure that you have the correct phone number before you complete the transaction.
There is no additional fee for using the Flow Top Up portal, however please check with your bank as some may charge a banking fee.
|Island||Minimum (Local Currency)||Maximum (Local Currency)|
|British Virgin Islands||6.00||100.00|
|Turks & Caicos||6.00||100.00|
|Island||Top Up Validity|
|British Virgin Islands||90 Days|
|St. Lucia||90 Days|
|St. Kitts||90 Days|
|St. Vincent||90 Days|
|Jamaica||Top Up Validity|
|0 - 300 JMD||21 Days|
|300 - 500 JMD||40 Days|
|Cayman||Top Up Validity|
|$5.00 - $9.99||90 Days|
|$10.00 - $19.99||120 Days|
|$20.00 - $49.99||180 Days|
|$50.00 or More||365 Days|
Top ups are available immediately. If you experience any issues please contact one of our customer service representatives at 1-800-804-2994 Note, international calling rates and or roaming charges maybe incurred for calls to our Customer Cares if you are outside of FLOW countries.
There are several convenient ways to contact customer support, click on the support tab to:
We accept all major Debit and Credit Cards: Visa, MasterCard, and PayPal if you do not have an account you have an opportunity to create one by choosing the PayPal option on the transaction screen.
If you made a payment using your PayPal account, the transaction will appear on your statement under the text "PAYPAL Flow” on your Credit card Statement
Many countries have taxes instituted on Telecom services. Purchasing an online top up is similar to a purchase made at a local Retailer outlet and will incur taxes, when applicable. Online top up is just another 24 hour convenient channel to top up.
Jamaica & St. Lucia have VAT added to the recharged value; therefore the customer will receive the paid amount minus the applicable tax.
If you encounter any issues with your top up, please contact our customer service center for assistance.
There are various reasons why your card is not accepted. There may be a problem related to your bank; please contact the bank to address the issue.
Yes, once the transaction is successful, you will receive bill details on your screen, a confirmation will be sent to your email account. The Top Up can be viewed online under transaction details
Depending on where you are, payment can be made online in your local currency as well as USD/ GBP/CAD. You may select your local currency by clicking on the drop-down menu when you select your top up amount.
Exchange rates fluctuate daily in certain markets and are automatically updated to reflect these changes. CWC uses the fairest exchange rate possible with no added fees.
Yes, the Flow top up portal is mobile optimized and can be accessed from any mobile device.
Your email address and email address are secure. Flow does not share your information with third parties. Flow will use your email address to send you offers and special promotions. You can opt-out of from our list at any time.